Customer Care & Install Support Specialist

Octopus Energy is seeking a Customer Care & Install Support Specialist in Manchester, UK. This entry-level role involves assisting customers with inquiries and preparing them for Heat Pump installations. The specialist will coordinate installation readiness and provide excellent customer service while becoming knowledgeable about renewable technologies. The position requires adaptability in a fast-paced environment and offers opportunities for variety and ownership in customer satisfaction.
Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

We're looking for Customer Care & Install Support Specialists to assist in the successful roll-out of some really cool renewable technologies.

As a Customer Care & Install Support Specialist you will be on the front line supporting customers, helping them with enquiries and preparing them for the installation of their Heat Pump. You'll become an expert in making sure those that are interested in our products, navigate the journey from enquiry to install with ease and excitement, knowing they will be one step closer to a cleaner, greener lifestyle. This is an entry level role but with scope for plenty of variety and ownership of customers expectations and satisfaction.

With a focus on supporting install readiness, you’ll become an install coordinator and will help guide our customers through the options available to them, what they cost and how we gather the information needed to get to installation, all whilst offering the outrageously good customer service we're renowned for.

You'll be passionate about the technologies we offer and will want to become an expert in explaining these to customers. You'll also liaise closely with our survey and installation teams to make the magic happen.

This is an evolving role and your ability to deal with change in a fast paced environment is key. You’ll be working as one team with clear objectives as we try to provide customers with great new technology and as little inconvenience as possible.

Job posting details for Customer Care & Install Support Specialist at Octopus Energy in Manchester, UK. . ClimateTechList gathers 28,000+ job openings from over 1,426 climate tech companies and updates them daily.