Customer Advisors - Melbourne Metro North Branches

NAB is hiring Customer Advisors for its Melbourne Metro North Branches. The roles are full-time, 5 days a week, focusing on providing exceptional customer service and support. Candidates with Vietnamese, Chinese, Arabic, or Farsi as a second language are preferred. The position requires collaboration, attention to detail, and a commitment to customer experience. Ongoing training and development opportunities are provided in a diverse and inclusive work environment.
• Branch roles in the North Metro area - read more below
• Work in a collaborative and inclusive team environment
• All roles are 5 days per week - Monday to Friday 34+ hours & Casual
• Vietnamese, Chinese, Arabic & Farsi as 2nd language is highly regarded

Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities, grow your career all while still having time for what matters most to you.
• We are empowered to make a positive difference in for customers and communities 
• Everyone is given the opportunity to learn, grow and achieve. ​
• You’ll be supported to manage your career, work and life 

In this role, you will
• Support our Metro North branches by being the first point of contact for our customers
• Work with your customers to identify the most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent, and customised customer service experience every step of the way.
• Assist our customers with account opening, unsecured Lending and banking transactions
• Ensure all customer details are accurate and up to date
• Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
• Undertaking ongoing training and development to enhance your career development

What you’ll bring:
• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
• An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• An appreciation for inclusion and the diversity of our customers

Multiple positions - Casual & 34+ hours per week.

All permanent positions are:
• ongoing
• 5 days per week-Monday to Friday
• within the operating hours of Monday to Thursday 9:00am-4:30pm & Friday 9:00am-5:30pm

All Casual roles are
• on call
• covering planned and unplanned leave
• require you to be available within the same operating hours above.

Our Metro North Branches include Airport West, Broadmeadows, Highpoint SC Maribyrnong, Northland SC Preston, Coburg, Moonee Ponds, Craigieburn, Epping, Greensborough, Plenty Valley/Mill Park, Preston, Wallan & Seymour.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

Unlock your potential as a Customer Advisor and thrive in a growth centric environment. Join us today to start the journey of your life-long career!