Customer & Stakeholder Engagement Lead

The Customer & Stakeholder Engagement Lead at AusNet Services will develop engagement strategies for communities, enhance stakeholder relationships, and improve customer experiences. This role requires 5+ years in the electricity sector and involves engaging with local customers and stakeholders. It offers a hybrid working arrangement, supporting a flexible work environment while contributing to the clean energy transition in Australia.
Description:
• Lead engagement strategies for communities across our Distribution Region
• Drive initiatives to improve stakeholder relationships and customer experience
• Careers with Purpose > Collaborative > Inclusive > Flexible Work Environment

When you choose AusNet, you’ll join genuine people working together, making Real. Progress

At AusNet, we’re the link between renewable energy sources and local communities, playing a key role in the clean energy transition and providing essential energy to every Victorian family.

Help us lead the way, while enriching your career with real people who encourage you to bring your best and make real impact – for your career, our communities, and Australia’s cleaner energy future.

Purposeful work with genuinely good people. That’s refreshing.

As an industry in transformation, we’re excited by the possibilities. Become part of a dynamic and critical team that focusses on supporting the needs of our customers and communities and building AusNet’s presence and reputation in our electricity distribution region.

Enrich your career with real people who encourage you to bring your best in a role that will see you:
• Engage local customers, communities and stakeholders to understand and respond to their needs.
• Support our business in decision making that affects our customers and communities.
• Contribute to AusNet’s on-the-ground presence during incidents.

With a hybrid working arrangement, this role is part of the Customer & Community Engagement team and covers the Central Region.

This role will deliver real outcomes, including but not limited to:
• Providing customer-focused network support for planned and unplanned works, working with key teams to facilitate frontline contact and positive customer outcomes.
• Developing coordinated responses to customer, council and MP enquires.
• Identifying trends for business improvement and leading key uplift activities.
• Supporting the team advocate for best practice community engagement within AusNet.
• Working with the team and others within the organisation to identify and build positive working relationships with key stakeholder and customer segments.

You don’t need to check every box; however, we are looking for a good combination of:
• 5+ years’ experience in the electricity sector.
• Familiarity using energy-sector CRMs and systems as well as interpreting data.
• Proven ability to work and multi-task under pressure, respond quickly to changing situations in complex project environments, prepare responses/narratives quickly and use personal initiative.
• Strong interpersonal and networking skills that uses emotional intelligence.
• Strong communication skills both verbal and written.
• High degree of accuracy in executing work.
• Project management skills with the ability to schedule work and deliver to tight deadlines.

A real place to belong

We celebrate unique voices, refreshing perspectives and diversity in our team. Engage and connect through our social club, family day, wide range of events or by joining one of our Employee Network Groups.

We believe in more than just competitive pay. Here’s what sets us apart:
• Flexibility: whether this is hybrid work, flexible hours, or part time arrangements, we’ll work with you to help balance work and life.
• Leave: more than typical personal leave and a generous 14 weeks of paid parental leave, with no minimum service.
• Community giving: a paid day to volunteer with our social impact partner, Foodbank, or for a cause that matters to you.
• Perks: we offer all the other perks you’ve come to expect like purchased leave, income protection insurance, novated leasing, corporate discounts, private health cover discounts and more.

As an industry in transformation, we’re excited by the possibilities ahead.

So, if you’re passionate about our purpose and committed to making real progress, bring your energy and join AusNet. Together, we can shape a new way forward.