Consumer Lab Practice Senior Manager

Bain & Company is seeking a Global Consumer Lab Practice Senior Manager in Lisbon, ME. This permanent full-time role involves leading consumer research initiatives, collaborating with various practice leaders, and enhancing client engagement through consumer insights. The position emphasizes a diverse and inclusive work environment, offering opportunities for professional growth within Bain's dynamic Consumer Products and Retail practices.
Position: Global Consumer Lab Practice Senior Manager
Location: Lisbon

Global Consumer Lab Practice Senior Manager

Job : 94453

Areas of Work: Management Consulting

Employment Type: Permanent Full-Time

Location(s): Lisbon
Description & Requirements

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list for the last 13 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams.

We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.

WHO YOU’LL WORK WITH

Most Practices are led by a Global Practice Leader (GPL) and three Regional Practice Leaders (RPLs), who are client-facing Partners with partial allocation to these servant-leader roles. The Global Consumer Lab is sponsored by both Consumer Products and Retail GPLs, and is led day-to-day by a dedicated Practice Director and Senior Manager, sometimes with the support of a rotational Practice Consultant(s) and Knowledge Specialist(s) from both Retail or/and CP.

Bain’s Global Consumer Lab is Bain’s centre for insight and foresight. Our role is to develop consumer-rich and compelling content for conversations with clients. As a centre of expertise, we support case teams by challenging assumptions, asking the right questions and utilizing the very best methodologies to evidence consumer behaviours. We elevate all output to ensure the insights translate into action.

We conduct consumer closeness research on behalf of our consumer-facing clients (primarily CP and Retail, but increasingly other consumer-facing sectors) and on behalf of Bain to understand what consumers/shoppers are saying, doing and feeling.

Bain’s Global Consumer Lab is a young group at Bain (about 3 years old) and has been gaining great traction and constantly evolving with lots of opportunity and high visibility. We work very closely with partners, managers and client-facing teams to bring Bain’s best experience to bear, and we are integral in helping Bain win new projects and deliver value to our clients.

We have a great, inclusive team culture with 100% NPS.

WHERE YOU’LL FIT WITHIN THE TEAM

The role will be at the intersection of the Consumer Products practice and Retail practice. These practices are two of Bain’s fastest growing and most vibrant industry practice areas. This role also touches other consumer-facing/B2C practices at Bain (e.g., PEG CPR, Healthcare, Financial Services, Tech…) and the Strategy, Customer and ESG practices.

WHAT YOU’LL DO

The Global Consumer Lab Practice Senior Manager will have the following key interactions:
• Supervisor:
Global Consumer Lab Director
• Close contact with leadership
• Expert Partner, Co-founder of Consumer Lab and responsible for the interlock of AIS, CP, Retail and Consumer Lab
• Global Practice EVP of Retail and Co-founder of Consumer Lab
• Global Practice Leaders
• Other CP, Retail, PEG partners depending on the pipeline of IP/research and proposals
• IP teams (client-facing consultants staffed temporarily on Practice IP/research)
• Knowledge Specialists across the 3 regions
• Bain Consumer Lab CoE BCN team in India

Primary activities of the job are global in nature (EMEA, APAC, US) and can be categorized around the following streams (not exhaustive):
• IP development/ Synthesis of research: play key role in the development of IP and synthesis of findings from the various pieces of research into cohesive POVs on consumer deep dive topics (eg Future Consumer, Consumer attitudes and behaviours on ESG); help codify insights to enhance existing content on IRIS
• Thought-leadership workshops: Support and provide thought-leadership to partners, case teams and clients on Consumer insights and…