Clean Energy Sales Operations

W L Gore and Associates, Inc. is seeking a Sales Operations Associate for their Clean Energy division in Elkton, MD. The role involves providing inside sales support, managing customer relationships, and coordinating order management. Candidates should have a bachelor's degree or relevant experience, strong communication skills, and familiarity with ERP and CRM systems. The position offers competitive pay and benefits, emphasizing excellent customer experience.
About the Role: The Clean Energy business is looking for a Sales Operations Associate to join the team. The successful candidate will provide global inside sales support for this dynamic market. In this role, you will be providing world class customer through lead management, quoting, order management and product and process support. In this role, you will be passionate about providing inside sales support for products that are the highest quality and value in their class. Be energized by working for a world-class manufacturer and collaborating on cross-functional and global teams and recognize the importance of providing excellent customer experience. Be technology savvy - with the ability to understand customer ordering behaviors and work with team to develop standard processes and utilize automated solutions for their future ordering needs

This role will be located at our facility in Elkton, Maryland.

Pay and Benefits:
• $25.00 - $36.00 per hour
• Factors considered in extending an offer within this pay range include (but not limited to) education, experience, knowledge, skills, and abilities.
• Medical, Dental and Vision benefits effective on Day 1 of employment! We offer a comprehensive total rewards package, including competitive benefits. More details are available at www.gore.com/careers/benefits

Responsibilities:
• Build strong customer relationships and ensuring a positive customer experience
• Coordinate customer needs across regions and functions within Gore
• Independently handle basic inquiries (including standard part quotations)
• Give feedback and actively lead and participate in process creation and improvements
• Provide customer phone and email coverage
• Order management and Purchase Order review
• Process customer complaints in a timely and effective manner
• Partner with cross functional members of the Account and product teams (i.e., inside sales, field sales, planners, finance, and product specialists)

Required Qualifications:
• Bachelor's degree and minimum of 1 year of inside sales/customer support experience, OR a minimum of 3 years inside sales experience
• Experience working with internal and external customers (both domestic and international) in a professional manner with a strong focus on process creation and improvement
• Demonstrated knowledge of ERP and CRM systems (e.g. E1, SAP, Salesforce), quality systems, and other supporting systems including generating system reports (order status, shipment reports, etc.)
• Self-motivated and resourceful with a proven ability to work independently, within a team environment,and across cultures and regions
• Effective communication skills (both oral and written) including listening skills
• Flexibility, prioritization, organizational, follow-through and multitasking skills to accommodate a large, complex workload using good judgement to make sound decisions
• Order process management, entering data into internal systems; set up, implement, manage improved order processes; create and manage BA's, debit notes, credit notes and invoicing where required
• Strong attention to detail

Desired Qualifications:
• ERP (E1/SAP)
• Salesforce & Case Management

What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for "profit-sharing". Learn more at gore.com/careers/benefits

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.

Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.

Gore requires all applicants to be eligible to work within the U.S. Gore generally will not sponsor visas unless otherwise noted on the position description.

Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact