Change Management Lead

Fidelity Investments is seeking a Change Management Lead in Merrimack, NH, to drive organizational change initiatives. The role involves planning and executing change strategies, communication plans, and training solutions to support technology transformations. Candidates should have 5+ years of experience in change management, excellent leadership and consulting skills, and the ability to work with senior leaders. Certifications like PROSCI or CCMP are preferred.
Job Description

The Role

Are you passionate about driving organizational change? Do you enjoy consulting with your business partners on human behavior to develop solutions that support the associate in adopting the changes in the most effective way possible? Come join an exciting team of Organizational Change Management practioners that drive change management best practices across the Fidelity Technology landscape. The Enterprise Technology Change Management Center of Excellence focuses on our high priority Technology initiatives, planning, managing and executing against the programs change management workstream to deliver consistent human centered organizational change solutions in support of our associates.

As part of the Change Management Center of Excellence, (CM COE) within the new Strategic Program Management Office under Fidelity Technology Strategy and Planning, the Change Management Leader will plan, manage, develop, and execute organizational change strategies, including partner and sponsorship activities, communication plans, training solutions and measurement activities.

The CM COE is essential to the success of driving enterprise organizational change capabilities in alignment with Fidelity’s technology strategy and the overall focus and vision of the Strategic Program Management Office. This role will drive consistency in the enterprise change approach through a centralized change model by ensuring consistent practices and change strategies.

Fidelity’s technology strategy presents changes across people, process and technology, with much of the technology change centered around an overhaul to the firm’s foundational technologies that will enable our transformation to a digital company. In addition, several ongoing change events are impacting Fidelity’s technology community. As we move into the execution phase for these change events, we need to build energy across the associate community and clarity of how the work connects to the strategy to ensure successful execution while also driving adoption.

The Expertise And Skills You Bring
• 5+ years organizational change management experience
• Leading strategic end-to-end enterprise-wide organizational change initiatives
• Solid experience addressing associate needs associated with large scale enterprise-wide Technology programs; implementations, enhancements, migrations, etc.,
• Skilled program planning of change management workstream; including communications, learning, implementation, measurement, and adoption strategies
• Developing end-to-end change management strategies and deliverables, driving results through matrixed teams, demonstrating the use of standard methodologies
• Ability to work with all levels of the organization, especially with senior leaders, to champion and apply best practices
• Outstanding leadership presence, ability to influence senior leadership across business units and enterprise landscape, communication, conceptual thinking, and problem-solving capabilities
• PROSCI, CCMP or other industry change management certification preferred
• Excellent consulting skills, written and verbal communication skills, and coaching skills
• Proven track record of operating in a dynamic and fast paced environment
• Self-motivated standout colleague who brings energy and passion to the team
• Solid understanding of Agile methodologies and experience using agile tools (Jira, Confluence) a plus
• Demonstrated PowerPoint / graphic design skills a plus
• Note: Fidelity will not provide immigration sponsorship for this position.

The Team

The Change Management COE supports the high-priority strategic programs across Enterprise Technology. Our goal is to bring alignment across Fidelity's technology community for change management delivery through a standard enterprise-wide set of processes. In addition to supporting the work, the CoE also sponsors a Change Management Community of Practice. We are currently evolving this model to more closely align to our large program practices. All COE members are expected to actively participate and drive the Community of Practice activities.

Certifications

Category:

Program/Project Management

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.