Business Support Officer - Natural Disaster Response | NSW State Government

The NSW State Government is seeking a Business Support Officer for a hybrid role in Parramatta, offering $35 per hour for 35 hours per week. This estimated 6-month assignment involves high-volume transaction processing related to natural disaster response, with some remote work flexibility. Key responsibilities include customer service, data management, and document preparation. Candidates should have strong communication skills and prior administrative experience.
• $35 per hour + Super | 35hours per week
• NSW State Government | Hybrid – Parramatta + WFH
• 14th April 2025 Start | Estimated 6month assignment, potential to extend

About the Company
Our NSW State Government client is responsible for furthering the Governments vision within arts and cultural sector facilitating community engagement, economic growth, innovation and diversity.

About the Role
They are currently seeking a Business Support Officer to join their team in Parramatta with some flexibility to work a few days per week remotely from home. This is an estimated 6month temporary assignment, with a potential to extend.

Reporting to the Manager, you will be required to be required to play a critical role in high volume processing transactions in response to the recent natural disaster

Responsibilities
• Deliver professional and empathetic customer service
• Answering enquiries, providing timely and accurate information
• Facilitate the resolution of customer complaints
• Group inbox management, generating correspondence
• Work within a high-volume transactional environment
• Receive and verify validity of data
• Capture, process, and lodge accurately customer information into the system
• High volume data processing
• Scanning and uploading files into EDRMS (TRIM)
• Preparation of documentation and presentation material
• Schedule and coordinate meetings including managing flow of business information and activities
• Contribute to continuous improvement initiatives
• Records and database management, ensuring high integrity, accuracy, and confidentiality
• Ensure compliance with best practice and legislative requirements
About You
• Impeccable communication skills, both verbal and written
• Empathetic nature with remarkable interpersonal skills
• Professional, resilient and confident with a customer service delivery focus
• High attention to detail
• Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
• Strong computer literacy and proficiency with MS office suite and TRIM

Requirements
• Demonstrated Business or Administration Support experience
• Previous experience in a high-volume community service environment desirable
• Procurement or Finance Sector experience advantageous
• Willingness to undergo a National Police Check
• Ability to commence and commit to the duration of the assignment

How to Apply
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted.

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