Business Operations and Program Manager

ChargePoint is seeking a Business Operations and Program Manager in Bengaluru, India, to enhance customer value and improve gross/net margins. The role involves monitoring operational processes, collaborating with cross-functional teams, driving continuous improvement through data analytics, and supporting the launch of new services. Candidates should have a relevant degree and significant experience in business operations and program management.
About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

Director, Business Management

What You Will Be Doing

This role entails owning, enabling, and driving programs and processes that will deliver significant value to our customers and lead to improvement in the gross/net margins of the company.

The ideal candidate will own and maintain cadence for monitoring and improving the gross margins for the services business through systems and tools, processes, and metrics. This position relies on a solid understanding of program management, operational processes and financial metrics for Day 1 and Day 2 support, including inventory management, repairs, and vendor management. The candidate will also be responsible for launching new products in the services organization.

What You Will Bring to ChargePoint
• Work with the services leadership team, review, and identify areas for improvement leading to operational efficiency, process optimization in the services organization, working with various teams within the organization
• Collaborate with diverse cross-functional teams on execution of strategy and resolution to issues.
• Support and drive continuous improvement through data analytics to identify areas that will lead to an improvement in the gross/net margins
• Coordinate activities and provide operational support for the launch of new services products
• Coordinate activities and provide operational support for services readiness for the launch of products
• Reporting out metrics and maintaining dashboards
• Enable and support discount reporting
• Drive the execution of strategic projects
• Build and provide process documentation and training for stakeholders as part of launch of new products/services
• Initiate and establish strong trusted partnerships with key stakeholders to ensure alignment and ongoing effectiveness

Requirements
• Bachelor’s degree in Business Administration, Engineering, Finance, Marketing, or related field with an MBA and 8+ years of business operations or related experience.
• Requires minimum 8+ years related experience in Business Operations for customer experience function in a technology-oriented industry.
• Strong analytical, problem solving and conceptual skills
• Ability to coordinate programs cross-functionally to deliver on-time measurable results
• Ability to liaise with all areas of the business
• Self-starter and ability to drive initiatives
• Strong communication and presentation skills
• Willingness to work during US East Coast hours
• Organized and super user of MS applications, Tableau, Jira, and Confluence

Location

Bangalore, India

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.

Job posting details for Business Operations and Program Manager at ChargePoint in Bangalore, India. . ClimateTechList gathers 17,000+ job openings from over 790 climate tech companies and updates them daily.