Bike Rental Technician - Northstar Demo Shop - Truckee, CA

Vail Resorts is hiring a full-time, seasonal Bike Rental Technician in Truckee, CA. Responsibilities include providing excellent customer service, assisting with bike rentals, and promoting related products. Candidates should have retail sales experience, knowledge of biking, and strong communication skills. The role requires flexibility in scheduling. Employees enjoy perks like free summer passes and retail discounts, emphasizing a commitment to exceptional experiences for both guests and staff.
Bike Rental Technician: Full-Time, Seasonal

Vail Resorts Retail

Truckee, CA

Experience of a Lifetime. More than just our mission, these words describe Vail Resorts and the people who share a desire to achieve and experience excellence. One of our core values is providing an exceptional experience to our guests and to our employees. An opportunity to work for Vail Resorts, is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, we welcome people who bring enthusiasm and pride to work.

The Bike Rental Technicians are responsible for generating sales though world-class guest service, while assisting customers with bike rental equipment. Also, adjusting bikes to fit needs and size of guest and recommending products to improve their rental experience.

Responsibilities include (but are not limited to):
• Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale
• Establish professional, yet personalized rapport with customer upon contact; by phone or in person
• Answer all questions, providing detailed information, and establishing trust with the customer to close of sale
• Describing and promoting product in line with customer's express needs as well as promoting purchase of related products
• Stocks shelves, counters, or tables with merchandise
• Maintain a clean, organized and safe work environment
• Promote extended warranty/maintenance agreements, parts and accessories purchase

Qualifications:
• Previous retail sales experience - required
• Maintain a working knowledge of products and trends within the bike industry
• Familiarity with mountain biking
• Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required
• Commitment to exceptional customer service
• Basic computer skills - required
• Ability to work a flexible schedule; including nights, holidays and weekends - required

Vail Resorts Retail operates over 200 year-round and seasonal stores under 40 retail brand names specializing in ski, bike, golf and fly fishing products and gear. We operate in world-class locations such as Aspen, Beaver Creek, Breckenridge, Keystone, Telluride, Park City, Vail, Lake Tahoe, Minneapolis, Denver’s Front Range and the San Francisco Bay Area.

Learn more about Northstar Ski Resort

As a Vail Resorts employee you get way more than a paycheck or even a ski pass (although that is a cool perk!) Our Total Rewards program gives employees access to some of the world’s most beautiful playgrounds and luxurious properties—and the goods to enjoy each of them to their fullest potential.

Some of the benefits include:
• Free summer pass to our world-class resorts; including Kirkwood, Northstar and Heavenly
• Retail discounts at our stores
• Excellent training and professional development
• Employee Assistance Program (EAP)

Have Fun. Serve Others. Do Right. Drive Value. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and commitment to creating an Experience of a Lifetime to our stakeholders.

Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.