Bicycle Store Service Manager/Technician

Parvilla Cycles is hiring a full-time Bicycle Store Service Manager/Technician in Edgewater, MD. The role involves managing bicycle service, performing repairs, and overseeing part-time technicians while ensuring excellent customer service. Candidates should have experience in bicycle maintenance and repair, strong problem-solving skills, and effective communication abilities. Benefits include employee discounts, health insurance, paid time off, and a retirement plan.
Job Summary
We are seeking a skilled and dedicated Service Manager/Technician to join our team. The ideal candidate will have a strong background in bicycle maintenance and repair, with expertise in road bikes, custom builds and high end service work. As a Service Manager/ Technician, you will be responsible for diagnosing issues, performing repairs, and ensuring that bicycles are operating safely and efficiently. Your role will also involve managing part-time service technicians as well as interacting with customers to provide excellent service and support.

Duties
• Manage storewide bicycle service and oversee part-time technicians
• Perform comprehensive bicycle service to identify and solve issues.
• Execute routine maintenance tasks
• Utilize diagnostic tools to troubleshoot and resolve bicycle problems.
• Maintain accurate records of services performed and parts used.
• Communicate effectively with customers regarding service needs and recommendations.
• Assist in sales of bicycle services and products to enhance customer satisfaction.
• Collaborate with team members to uphold high standards of service quality.

Qualifications
• Proven experience as a Service Manager/Technician or similar role in the bicycle industry.
• Strong knowledge of bicycle maintenance practices
• Familiarity with bicycle service management systems is a plus.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently as well as part of a team.
• Strong communication skills for effective customer interaction.

Join us in providing exceptional bicycle service while advancing your career as a Service Manager/Technician!

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Shift:
• 8 hour shift
• Day shift

Work Location: In person