Associate Director, Contract Governance

NAB is seeking an Associate Director, Contract Governance in New South Wales, Australia. The role involves establishing a contract governance framework, managing key Public Sector contracts, and fostering customer relationships. Candidates should have strong stakeholder management skills and a relevant tertiary qualification. NAB promotes an inclusive workplace culture and supports employee growth and development.
• Work in a collaborative and inclusive team environment.
• Use your passion to drive positive outcomes for our customers.
• Be supported to learn and grow whilst developing the career you want.

In this Associate Director, Contract Governance role you will:
• Establish a strong contract governance framework across the Public sector portfolio, driving best practice contract management across the business.
• Build trusted customer relationships and promoting customer advocacy.
• Deliver robust framework for contract management, uplifting processes across the business and well as taking ownership for key Public Sector contracts
• Establish and maintain best practice operating rhythm for Incident Management and Escalation
• Communicate customer feedback back into product for the continuous improvement and broader product roadmap/strategy
• Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified

What you'll bring
• Strong stakeholder management experience
• An understanding of transactional banking products value proposition, economics, implementation and servicing.
• A demonstrated history of being able to define problems clearly, and work with numerous stakeholders to solve them
• Relevant tertiary qualification (post graduate qualification would be highly regarded)

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.