AFM - Soft Services

JLL is hiring an Assistant Facility Manager - Soft Services for their Ahmedabad office in Gujarat, India. The role involves supporting facility management services focusing on housekeeping, security, and guest services. Candidates should have a bachelor's degree and 3-5 years of relevant experience. Responsibilities include monitoring service delivery, conducting inspections, and collaborating on operational efficiency. JLL emphasizes professional growth and innovation in real estate services.
JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Title: Assistant Facility Manager - Soft Services

Location: Ahmedabad, India

Job Summary:
JLL, a Fortune 500 company and global leader in real estate services, is seeking an ambitious and detail-oriented Assistant Facility Manager specializing in Soft Services for our Ahmedabad office. In this role, you will be responsible for supporting the delivery of exceptional facility management services, focusing on soft services such as housekeeping, security, reception, and guest services. You will work closely with the Facility Manager to ensure seamless operations, cost-effectiveness, and client satisfaction while embodying JLL's commitment to innovation, sustainability, and technology-driven solutions.

Required Qualifications:
Bachelor's degree in Facility Management, Business Administration, or a related field
Minimum of 3-5 years of experience in facility management, preferably with a focus on soft services
Strong knowledge of facility management best practices, industry standards, and relevant regulations
Proficiency in Microsoft Office Suite and facility management software
Excellent communication and interpersonal skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong problem-solving and decision-making skills
Fluency in English and Hindi; knowledge of Gujarati is a plus

Preferred Qualifications:
Professional certification in Facility Management (e.g., FMP, CFM)
Experience with sustainable facility management practices and green building certifications
Knowledge of health and safety regulations and compliance requirements
Experience with vendor management and contract negotiations
Familiarity with smart building technologies and IoT solutions in facility management

Key Responsibilities:
Assist in the day-to-day management of soft services, including housekeeping, security, reception, and guest services
Monitor service delivery and ensure compliance with established standards and SLAs
Conduct regular inspections and audits to maintain service quality and identify areas for improvement
Collaborate with the Facility Manager to develop and implement innovative solutions for enhancing operational efficiency
Participate in budget planning and cost control initiatives
Assist in the selection, training, and supervision of soft services staff and contractors
Ensure adherence to health, safety, and environmental regulations
Contribute to the implementation of sustainable practices and energy-efficient solutions
Prepare reports and presentations on service performance and improvement initiatives
Act as a liaison between clients, service providers, and internal teams to ensure smooth communication and issue resolution
At JLL, we are committed to shaping the future of real estate for a better world. As an Assistant Facility Manager - Soft Services, you will play a crucial role in delivering exceptional experiences to our clients while contributing to our vision of sustainable, technology-driven, and people-centric spaces. Join our team and be part of a company that values innovation, collaboration, and continuous improvement.
JLL offers competitive compensation, comprehensive benefits, and opportunities for professional growth and development. We are an equal opportunity employer committed to creating an inclusive work environment that celebrates diversity and fosters a sense of belonging for all our employees.
If you're ready to make your mark in the world of facility management and be part of a global leader in real estate services, we encourage you to apply for this exciting opportunity at JLL.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.