1st Line Support Technician

Ivista is hiring a 1st Line Support Technician in Holmer Green, UK, offering a salary of £25,000 – £27,000. The role involves responding to customer support tickets, troubleshooting, and preparing equipment for engineers. Ideal candidates should have a strong interest in IT and AV technology, excellent communication skills, and some helpdesk experience. This full-time, permanent position provides opportunities for professional development and hands-on experience with notable clients.
1st Line Support Technician Location: High Wycombe, Buckinghamshire, HP12 3TD Salary: £25,000 – £27,000 per annum Benefits Contract: Full time, Permanent Benefits: Company laptop & mobile phone, pension scheme, professional development training We are Ivista Ltd, we are recruiting and we want you We provide our clients with a unique blend of commercial, creative, and technical expertise, delivering bespoke best-in-class digital signage solutions. We create compelling digital visual experiences that add value to our clients' businesses, managing all of the complexities involved and monitoring their digital signage 24/7 We are now recruiting for a First Line Support Technician to join our team This role offers an excellent opportunity for an aspiring IT / Audio-Visual professional with a passion for technology and problem-solving who isn’t afraid of a hands-on role As our First Line Support Technician, you will be responsible for: Responding to customer tickets and troubleshooting remotely via our helpdesk system. Completing simple technical tasks such as plugging in, testing and swapping cables, loading software onto media players and preparing equipment for field engineers. Providing technical support and guidance to clients, ensuring issues are resolved efficiently and professionally. Preparing and configuring equipment for engineers before deployment. Maintaining accurate records of support requests and resolutions within our management system. Handling basic networking tasks and assisting with the maintenance of digital signage networks. Collaborating with colleagues to ensure a smooth and efficient helpdesk operation. Your work with us will be varied, and you'll have the opportunity to gain hands-on experience with high-profile clients such as Sky, EE, and The Gym Group. This role is perfect for someone with: A strong interest in IT and audio-visual technology, demonstrated through relevant qualifications, personal projects, or professional experience. A positive, can-do attitude and willingness to "muck in" when required – whether it's assisting engineers, preparing equipment, or handling manual tasks. Excellent communication skills and a customer-focused mindset. Some previous experience in a helpdesk environment, or 12 months in an IT support role looking to gain a broader understanding of the full helpdesk journey. A keen interest in developing their technical skills and gaining exposure to a wide range of IT and AV technologies. At Ivista, we pride ourselves on our team spirit – no job is too big or small, and everyone contributes to our shared success. If you're looking for a supportive environment to kickstart or develop your IT career, we want to hear from you If you feel you have the relevant skills and experience necessary to be successful within this role, click on ‘APPLY’ today, forwarding a recent copy of your CV for consideration in the first instance. No agencies please