Service Specialist

Xylem Careers: Service Specialist

**Location:** Hardwick Grange, Woolston, United Kingdom

Description

Xylem:

1. The tissue in plants that brings water upward from the roots
2. A leading global water technology company

Xylem, a leading global water technology company, is dedicated to solving the world's most challenging water issues. We are the leading global provider of efficient, innovative, and sustainable water technologies that improve the way water is used, managed, conserved, and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world's water challenges.

We are committed to creating an organization of inclusion and diversity where everyone feels involved, respected, valued, and connected, and where everyone is free to bring their authentic selves and ideas. If you are excited and passionate about helping us #letssolvewater, we want to hear from you.

For more information, please visit us at www.xylem.com.

We are thrilled to be recruiting for a **Service Specialist** to join the team at Warrington on a Hybrid basis. This is an exciting role working as part of the back-office Service team supporting the Field Service team in the delivery of operations.

Summary of role

• Opening and loading service orders into SAP CS Module
• Ordering spares for service visits
• Ordering parts from third-party suppliers raising purchase requisitions
• Communicating with other departments to understand lead times and parts availability for service requirements
• Managing logistics for parts needed for service interventions
• Assisting in the managing of engineers' van stock
• Closing out all service jobs once completed including TECO DMR and parts reconciliation

Key Responsibilities

• Ordering spares for service and responsible for managing spares to site by liaising with various other departments
• Ordering parts from third-party suppliers for site works
• Working with service scheduler to advise on parts availability for visit planning
• Raising requisitions for ordering of parts
• Tools training from third-party suppliers
• Liaising with Service engineers to advise on parts delivery
• Advising service sales of additional works to be quoted from reviewing service reports
• Ownership of closing out service jobs through TECO and DMR

Why Work at Xylem

We offer you a creative and international environment where you get the opportunity to focus on your personal and professional development together with committed and helpful colleagues. Engage as a volunteer through Xylem's business program for community initiatives - Xylem Watermark www.xylemwatermark.com.

Everyone's equal value - We want people regardless of skin color, age, disability, sexual orientation, and gender identity to feel at home not just at Xylem but everywhere in the world. For us, diversity, equality, and inclusion mean more than just a policy or a set of methods. Diversity, equality, and inclusion are fundamental parts of our corporate culture and a key to long-term growth.

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