Construction Project Engineer

Job Description

Customer Support Specialist

We are seeking a dedicated Customer Support Specialist to join our team. In this role, you will be responsible for interacting with our customers and providing them with exceptional support and assistance.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely manner
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information to customers
• Build sustainable customer relationships and trust through open and interactive communication
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

Requirements:

• Proven customer support experience or experience in a similar role
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively
• Ability to remain calm under pressure and handle challenging situations
• Excellent communication and presentation skills
• Proficient in MS Office
• High school diploma or equivalent; college degree is a plus