Senior Operations Manager

Senior Operations Manager

**Company:** Voi Technology

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Homepage: voi.com

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**Business Operations, Oslo Warehouse Hub, Hybrid Remote** **Senior Operations Manager**

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Since 2018, Voi has been on a mission to create safe, sustainable, and reliable micromobility for everyone. Today, we are the #1 e-scooter service in Europe operating in 100 cities with 250 MILLION rides to date. It has been an amazing journey, and we have no intention of stopping now. To ensure continued efficiency, we are looking for a Senior Operations Manager to drive the development, implementation, and adherence to standardizations and continuous improvements across our Norwegian Market. Are you ready for the voyage of a lifetime?

**Your mission at Voi:** As a Senior Operations Manager, you will play a key role in the Norwegian market, overseeing priorities and shaping the agenda for micromobility. You will combine an analytical and strategic perspective to identify and address operational performance gaps across the market. Together with the market leadership team, you will ensure optimal utilization of our fleet, negotiate compliant terms with external service providers, and strive to achieve the goals set by the General Manager. Ultimately, your aim is to deliver a best-in-class micromobility service that delights our customers. This will include:

• Setting operational targets and managing performance at a city level to hit our P&L goals and drive performance of key KPIs across the market to offer a best-in-class service
• Collaborating with external stakeholders such as city officials, together with our public policy team, to improve terms and conditions of our services
• Leveraging data and analytics to optimize performance across key metrics around scooter utilization, fleet management, and overall operational efficiency
• Facilitating and managing cross-functional collaboration to ensure that operational expertise and best practices are effectively applied across the market
• Continuously working to gain a deep understanding of the operational complexity, staying attuned with operational trends and innovations, and act as a role model for operational best practices and continuous improvement across the market

**What you need to embark:** We are looking for an independent and analytical problem solver with the ability to manage multiple change initiatives, build trust, and communicate operational insight effectively to a diverse group of stakeholders. In addition to being professionally fluent in English and Norwegian, we believe the right person has:

• Bachelor or Master of Science degree in engineering, business, finance, or similar
• 5 years of relevant experience in operations, strategy consulting, or a growth start-up environment with a proven track record of delivering results
• Proficiency in tools such as G Suite and MS Office
• Comfortable working with and analyzing large data sets
• Proficiency in data analytics tools such as SQL, Tableau, Metabase, PowerBI
• Experience in the analysis of operational data, data-based prioritization, and operational performance monitoring
• Experience managing multiple projects, senior stakeholders, and making hard prioritizations
• Strong knowledge of operational processes and continuous improvement

**Why Voi:** Working at Voi is more than just a job. Our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this, you'll have the opportunity to:

• Join Europe's #1 micromobility company
• Get skin in the game through our employee options program and be a part of building a world-class organization
• Work with inspiring, motivated, and fun colleagues towards a common goal
• Join the micromobility revolution and be a part of creating sustainable cities made for living free from noise and pollution

**Business area:** Business Operations **Role:** Operations **Locations:** Oslo Warehouse Hub **Remote status:** Hybrid Remote **Employment type:** Full time **Contact:** Olle Eriksson, Talent Acquisition Associate, Business Operations

**Open positions:**

• General Manager Germany, Business Operations, Berlin Office, Hybrid Remote
• HR Business Partner DACH, Business Operations, Berlin Office, Hybrid Remote
• Senior Sustainability Manager, Business Operations, Stockholm

**More jobs:** Oslo Warehouse Hub **Our values:**

• Push boundaries
• Dare to design the future of mobility
• Build with empathy
• Create long-lasting sustainable impact
• Ride together Collaborate with the ambition of changing the world

**About Voi Technology:** Founded in 2018, Voi is a Swedish micromobility company offering e-scooter and e-bike sharing in partnership with towns, cities, and local communities. We believe e-scooters can play a central role in changing how people move in our towns and cities in the future. We want to ensure that the micromobility transformation happens the right way, through real innovative technology, open and transparent dialogue with towns, cities, and governments, and by adapting our products to local needs. Voi's holistic Environmental Action Plan tackles emissions and promotes renewable energy use and circularity along its supply chain. Voi operates in over 100 towns and cities across 12 countries. It is headquartered in Stockholm and employs around 1,000 people. To date, Voi boasts