Relationship Banker - Glendale - Burbank area

Job Description

**Job ID:** 24017543 **Title:** Relationship Banker **Location:** Glendale, Burbank area, Multiple Locations

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact along with the power to make a difference. Join us!

This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.

Job Description

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

**Responsibilities:**

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business lending and investments
• Manages financial center traffic appointments and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

**Required Qualifications:**

• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment, and drive to deliver an experience that improves our clients financial lives
• Confident in identifying solutions for new and existing clients based on their needs
• Communicates effectively and confidently, comfortable engaging all clients
• Ability to learn and adapt to new information and technology platforms
• Confident in educating clients on how to conduct simple banking transactions through self-service technologies (e.g., ATM, online banking, mobile banking)
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Efficiently manages time and capacity
• Focuses on results while acting in the best interest of the client
• Can be flexible to work weekends and/or extended hours as needed

**Desired Qualifications:**

• Experience in financial services and knowledge of financial services industry products and solutions
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience
• Bachelor's degree or business-relevant associate degree such as business management, business administration, or finance

**Skills:**

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience
• Branding
• Client Management
• Client Solutions
• Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

**Shift:** 1st shift **Hours Per Week:** 40

Learn more about this role by watching the video here

*Transcript: Music in background throughout Bankers working with clients in person and on video chat. As a Relationship Banker at Bank of America, my job is to develop lasting relationships with the clients I serve. It's important to me to provide personalized client care while helping people navigate complex financial decisions.*

*Right from the beginning of my career with Bank of America, I was set up for success. [On-screen copy: Trained by the award-winning Academy at Bank of America] The onboarding and training I received through Bank of America's award-winning Academy offered personalized support, dedicated training time, and coaching that helped me prepare for the job.*

*Not only am I able to handle all types of transactions, I also help clients figure out what matters most to them so I can provide solutions and guidance to meet their financial needs. I am always learning and it is critical that I maintain my credibility by keeping up to date with our products, services, tools, and resources. Bank employees in a meeting listening to a manager presentation.*

*I meet with clients regularly, either in person or virtually, to fulfill their account maintenance needs. I help them adapt to new digital solutions like using the various capabilities of our Mobile Banking App and can assist with any transactions needed in the Financial Center. Staying up to date on the latest digital tools and educating my clients is key to my success. Bank employees speaking with and listening to clients.*

*I have to be efficient and know how to leverage the expertise of my teammates. Some days are more challenging than others. Between helping clients adopt new technologies, attending team meetings...*