Bilingual Customer Service Representative

TriSMART Solar is a full-service provider of affordable solar solutions. We believe that every home and business should have the opportunity to be powered by clean, reliable, and renewable solar power. Our team of experts is dedicated to delivering exceptional service and support to our customers. It is our mission to help people achieve energy independence, quickly, easily, and affordably using the power of the sun and teamwork. It’s what we at TriSMART call “SMART energy for SMART people”

Job Summary:

TriSMART Solar is seeking a dynamic and customer-focused Bilingual Customer Service Representative to join our team. The Bilingual Customer Service Representative will be the primary point of contact for our diverse customer base, providing exceptional service and support in both English and [Second Language]. This position requires strong communication skills, problem-solving abilities, and a dedication to ensuring customer satisfaction.

Key Responsibilities:

1. Customer Engagement: Interact with customers via phone, email, chat, or in-person to address inquiries, provide information, resolve issues, and deliver top-notch service.
2. Bilingual Support: Communicate fluently and effectively in both English and [Second Language] to assist customers who prefer to communicate in their native language.
3. Product Knowledge: Develop a deep understanding of our products or services to provide accurate and relevant information to customers.
4. Problem Resolution: Identify customer needs and concerns and work diligently to find solutions. Escalate complex issues to the appropriate team or supervisor when necessary.
5. Order Processing: Assist customers with placing orders, tracking shipments, processing returns, and managing billing inquiries.
6. Technical Support: Provide basic technical support and troubleshooting assistance for customers encountering issues with our products or services.
7. Documentation: Maintain detailed and accurate customer records, including interactions, inquiries, and resolutions, using CRM software.
8. Cross-Selling and Upselling: Identify opportunities to promote additional products or services to customers based on their needs and preferences.
9. Feedback Collection: Solicit customer feedback and relay insights to management for continuous improvement of products, services, and processes.
10. Compliance: Adhere to company policies, procedures, and guidelines, including data security and privacy regulations.

Qualifications:

• High school diploma or equivalent; bachelor's degree preferred.
• Proficiency in both English and Spanish, with excellent verbal and written communication skills in both languages.
• Previous customer service or call center experience is a plus.
• Strong problem-solving abilities and a customer-centric mindset.
• Exceptional interpersonal skills and the ability to empathize with customers.
• Familiarity with CRM software and customer service tools is a plus.
• Availability to work flexible hours, including evenings and weekends if required.
• Patience, resilience, and the ability to remain calm under pressure.

Benefits:

• Competitive salary and benefits package.
• Health, dental, and vision insurance.
• Retirement plan (401(k)).
• Paid time off (vacation, holidays, and sick leave).
• Professional development and training opportunities.
• A collaborative and environmentally conscious work environment.

Salary: $20-22/hr

TriSMART Solar is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, or any other legally protected status.