Senior Technical Support Representative
29 days ago
Chennai, Tamil Nadu, India
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Job Description
Senior Technical Support Representative at ChargePoint
Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve hardware and software issues related to EV charging stations
- Escalate complex technical issues to the appropriate internal teams
- Document customer interactions and resolutions in the CRM system
- Collaborate with cross-functional teams to improve customer support processes
Qualifications:
- Bachelor's degree in a technical field or equivalent experience
- Previous experience in a technical support role, preferably in the EV industry
- Strong problem-solving skills and attention to detail
- Excellent communication skills, both verbal and written
- Ability to work independently and in a team environment
Company Overview:
ChargePoint is a leading network for EV charging solutions, offering software and services to support charging programs for businesses and fleets. We provide smart charging solutions to various industries, including apartments, auto dealerships, commercial real estate, and more. Join us and be a part of the EV charging revolution!
Application:
If you are passionate about technology and customer support, and would like to join ChargePoint in shaping the future of sustainable transportation, apply now to join our team!
ChargePoint
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About this company
Founders:Dave Baxter, Harjinder S. Bhade, Milton T. Tormey, Praveen Mandal, Richard Lowenthal
Founded date:2007
Revenue:US$ 500 million - 1 billion
Investors:GIC, Mercedes-Benz Group AG, Neuberger Berman Group, Quantum Energy Partners, Siemens AG
Stage:Other
Website:chargepoint.com
ChargePoint brings electric vehicle (EV) charging to more people and places than ever before as the world’s leading EV charging network. These stations are available as public charging stations, consumer...read more
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