Engineer-Electrical and Power (Rail)

Technical Support Specialist

We are looking for a Technical Support Specialist to join our team and provide excellent customer service. The successful candidate will assist customers with technical issues, troubleshoot problems, and provide solutions to ensure a positive customer experience.

Responsibilities:

• Respond to customer inquiries in a timely and professional manner
• Resolve technical issues by identifying the problem and guiding customers through the solution
• Communicate with customers via phone, email, or chat
• Document customer interactions and solutions for future reference
• Collaborate with the technical team to escalate complex issues

Requirements:

• Proven experience in technical support or a similar role
• Familiarity with help desk software and remote support tools
• Strong problem-solving skills
• Excellent communication abilities
• Ability to work well in a team environment

If you are passionate about technology and enjoy helping others, we would love to have you on our team! Apply now to join a dynamic and innovative company.