Customer Support Specialist
12 days ago
Maharashtra, India, Pune, Maharashtra, India
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Job Description
- Along with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
- Be the customers first point of contact. You are their advocate and champion and work directly with our product team to help improve the NPS of the company.
- High levels of quality customer engagement ensuring they reach success as soon as possible • A continuous approach to actively growing the community of customers - Identify opportunities for growth by relaying information back to the sales team - Respond to support queries, provide answers and be the go-to guide
- Management of CRM and other platforms related to delivering customer success
- You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
- Along with the Customer Success Manager, you will help to identify and resolve challenges with product adoption encountered by our customers
Expectations -
- The candidate should have excellent communication skills both written and verbal
- The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.
- The candidate should be able to resolve conflicts with the customer
- The candidate should be a team player
- Should also have expert knowledge of tools like google sheets and MS excel
Role: Sales Support & Operations - Other
Industry Type: Power (Solar)
Department: Sales & Business Development
Employment Type: Full Time, Permanent
Role Category: Sales Support & Operations
SolarSquare Energy
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About this company
Founders:Shreya Mishra
Founded date:2015
Revenue:US$ 10 - 50 million
Investors:Ashish Goel, Better Capital, Elevation Capital, Lowercarbon Capital, Vidit Aatrey
Stage:Series A
Website:solarsquare.in
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