Customer Support Specialist
14 days ago
Bengaluru, Karnataka, India
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Job Description
Job description
- Creating ‘delight’ for the customer during the project life cycle
- Assisting with adherence to project timelines
- Conflict resolution
- Tracking customer experiences across online and offline channels
- Collaborating with the internal teams to enhance customer service and brand awareness
- Identifying customer needs and taking proactive steps to maintain positive experiences
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
- Analyzing customer feedback on products and services offered
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- The candidate should have excellent communication skills both written and verbal
- The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.
- The candidate should be able to resolve conflicts with the customer
- The candidate should be a team player
- Should also have expert knowledge of tools like google sheets and MS excel.
- Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels
- Proficiency in MS Office
Location:- Bangalore
Languages: English, Kannada, Hindi
Job Mode: WFO (Sunday fixed off)
Experience Required: 1 - 2 years in customer service /customer onboarding (voice process)
- Salary: 3 - 4.5 LPA CTC
SolarSquare Energy
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About this company
Founders:Shreya Mishra
Founded date:2015
Revenue:US$ 10 - 50 million
Investors:Ashish Goel, Better Capital, Elevation Capital, Lowercarbon Capital, Vidit Aatrey
Stage:Series A
Website:solarsquare.in
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