Customer Service Shuttle Specialist

Beep Inc Customer Service Shuttle Specialist

**Location:** Honolulu, HI, Daniel K. Inouye International Airport

Responsibilities

• Safely operate the vehicle and system interface while in transit service
• Confidently represent the community and area businesses as a positive information source
• Successfully demonstrate safe manual maneuvers such as navigating entry into intersections and around blocked pathways
• Professionally and properly respond to potential customer issues that arise by maintaining a calm but authoritative demeanor
• Provide and follow essential emergency services during critical events
• Communicate clearly and enthusiastically with autonomous vehicle passengers
• Perform basic vehicle inspections before and after shifts to ensure the safety and protection of the vehicle and riders
• Troubleshoot basic hardware and software issues
• Notify, communicate, and follow directions from the Command Center of any vehicles issues that need attention
• Create tickets for issues as they arise, follow up to ensure issues are addressed and corrected
• Provide logistical support for the movement and storage of vehicles and equipment
• Ensure the readiness and cleanliness of vehicles, equipment, and the workplace
• Perform basic interior and exterior cleaning of the vehicle
• Assist with paperwork and documentation related to vehicle readiness
• Perform other related duties as assigned

Requirements

• High attention to detail and accuracy
• Professional appearance, demeanor, and communication skills
• Reliable team player with a positive attitude
• Ability to learn technical troubleshooting skills to determine causes of unexpected issues
• Ability to remain calm during critical incidences
• Self-starter, excellent problem solver, flexible, resourceful, process-driven, and have a high degree of integrity and ethics
• Comfortable dealing with ambiguity and the ability to work independently
• Interest in emerging technology and mobility solutions
• Valid driver’s license with a minimum of 5 years of driving experience and a clean Motor Vehicle Report
• Minimum of 1-2 years of customer service experience
• Comfortable engaging with and speaking to members of the public and small groups of people
• Ability to pass a background check and Federal drug screen

Physical Requirements

• Prolonged periods of sitting, predominantly in a moving shuttle
• Mixed outdoor environment with interior, may be exposed to heat or cold
• Sufficient manual dexterity to operate a gaming controller or joystick
• Ability to visually inspect and assess equipment, road conditions, and riders
• Ability to follow written and verbal direction
• Fluency in English, both written and verbal, bilingual a plus
• Must be able to lift up to 20 pounds at times
• Must be able to assist ADA riders or those who may need assistance

Salary

$18/hour

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