information technology (IT) support technician

Khalsa IT Services is seeking an IT support technician in Brampton, ON. Responsibilities include assisting users with computer issues, providing training, maintaining a solutions log, supporting business systems and networks, and performing web server backups. Candidates should have 1-2 years of experience and a college education is preferred. This is a full-time position.
Education: College/CEGEP. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Perform Web-server backup and recovery operations. Provide customer service. Experience: 1 year to less than 2 years.