Workforce Planning Lead

The Workforce Planning Lead position at Alinta Energy in Australia is ideal for an experienced contact centre Workforce Planner. The role involves implementing workforce management processes to support customer engagement strategies and drive continuous improvement. Responsibilities include developing workforce planning strategies, forecasting FTE requirements, managing labour costs, analyzing workforce data, and collaborating with stakeholders. The ideal candidate will have prior experience in contact centre workforce management, proficiency in data analysis, and strong communication skills.