Support Operations Lead

The Support Operations Lead at Apollo.io, based in San Francisco, will be responsible for optimizing the support platform (Intercom) to enhance customer interactions, product engagement, and support agent operations. Key responsibilities include managing GTM-related inquiries, enhancing the AI chatbot, automating customer interactions, driving proactive support, and optimizing customer support processes. The ideal candidate should have 3+ years of experience in GTM Ops, strong support stack experience, chatbot development skills, and project management experience. Collaboration and high EQ are essential qualities for this role.