Software Support Engineer

1 Month ago

Boulder, Colorado, United States

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Job Description

Stem provides clean energy solutions and services designed to maximize the economic, environmental, and resiliency value of energy assets and portfolios. Stem’s leading AI-driven enterprise software platform, Athena®, enables organizations to deploy and unlock value from clean energy assets at scale. Powerful applications, including AlsoEnergy’s PowerTrack, simplify and optimize asset management and connect an ecosystem of owners, developers, assets, and markets. Stem also offers integrated partner solutions to help improve returns across energy projects, including storage, solar, and EV fleet charging. For more information, visit www.stem.com.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

What we are looking for:

As a Software Support Engineer, you will be responsible for providing high-end technical support for Stem’s Athena software focused on energy trading and analytics. This position will provide live phone support while managing and troubleshooting a diverse range of support tickets. This individual must demonstrate excellent time management, communication, and collaboration. Representing Stem by providing first in class customer support and demonstrated subject matter expertise in Electric Power Markets will be critical for success. Our ideal candidate is comfortable operating with a sense of urgency, places quality over quantity, and will be both, solution-oriented and customer-focused.

Responsibilities:

  • Balance time troubleshooting and resolving technical and analytical problems through online tickets and live interactions with software end users.
  • Answer calls and interact with the customer to provide high-quality technical and analytical support for multiple Athena software products.
  • Evaluate existing processes and define improvement to strengthen a system, component, or process to meet desired needs.
  • Deliver solutions by identifying problems, researching answers, and guiding customers.
  • Update customers surrounding progress, changes, and solutions in a timely and effective manner.
  • Train, coach, and mentor new colleagues with the desire to build their skills, understanding, and confidence as a Support Engineer.
  • Promote a positive work environment by helping to build a culture of acceptance, confidence, professional growth, and comradery.
  • Other Duties as assigned.

Requirements:

  • BS degree from an accredited college or university, or 3+ years of equivalent work experience required. BS in Mathematics, Physics, or Engineering preferred.
  • Minimum 2 years of experience in a technical customer service role within the Solar, Storage, (or related) power industry.
  • Prior experience in energy trading/commodities markets is preferred but not required.
  • Demonstrated ability and approach to analyze and resolve complex software and technical problems.
  • Professional and effective communication skills with varying audiences, including colleagues, management, and customers.
  • Proven ability to think creatively to resolve problems.
  • Capability to engage in multiple activities (i.e. phone interactions, scheduled meetings, and email tickets) in a dynamic fast-paced environment.
  • Aptitude and interest to learn quickly about regulations surrounding Electric Power Markets.
  • Proficiency in MS Office and computer literate.
  • Experience supporting software products is a plus.

Work Environment:

  • Office Setting, primarily in cubicles.
  • Moderate to high noise levels (i.e. business office with computers, phone, printers, moderate traffic).
  • Ability to sit or stand (standing desk provide upon request) at a computer for an extended period.

Other Details:

Stem offers a competitive salary and a full list of benefits. The benefit offerings include full health benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage), 401k (pre- or post-tax) on first day of employment, 2 floating holidays per year, and 3 weeks of PTO per year.

You will work in a growing, profitable company with a fun and creative environment with a talented group of individuals that have a passion for building renewable energy systems.

Job Location:

This position is based in Boulder, CO.

This is a non-exempt hourly position.

Salary Range

$25.10 - $35.17Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.

Stem


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Stem

Stem

United States, + 3 more location(s)

201 - 500

Sector: Energy

About this company

Founders:Brian Thompson, Stacey Reineccius

Founded date:2009

Revenue:US$ 500 million - 1 billion

Investors:BlackRock, Elemental Excelerator, Iberdrola, RWE, Temasek Holdings

Stage:Other

Website:stem.com

Connect:

Stem brings and optimizes energy consumption to business through its distributed storage technology. Since 2009, Stem has been analyzing how various types of businesses use electricity and how they are...read more

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