SALES: CUSTOMER SUCCESS MANAGER

More than 6 months ago

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Job Description

  Drag image to reposition     # SALES: CUSTOMER SUCCESS MANAGER

    Location   Pune Bengaluru      Job Type  Full time     No. of openings  1     Experience Required  3+years     Type of role  Generalist    Where would you fit in the organization? As a Customer success manager, your primary responsibility is to oversee and improve the overall customer experience for our business clients. You will be responsible for developing, implementing, and managing strategies that enhance customer satisfaction and loyalty, as well as identifying areas of improvement in our products and services to meet customer needs. Key Responsibilities:   Develop and implement a comprehensive customer experience strategy for business clients.    Analyze customer feedback and data to identify areas of improvement and develop action plans to address them.    Collaborate with cross-functional teams to ensure customer feedback is integrated into product and service development.    Manage and improve customer touchpoints across all channels, including phone, email, chat, and in-person interactions.    Develop and implement customer retention programs to ensure customer loyalty and satisfaction.    Monitor and report on customer experience metrics, such as Net Promoter Score, customer satisfaction, and customer effort score.    Stay up-to-date on industry trends and best practices in customer experience management.  Requirements:   Bachelor's degree in Business Administration, Marketing, or related field.    3+ years of experience in customer experience management, preferably in a business-to-business environment.    Strong analytical skills and the ability to use data to drive decisions.    Excellent communication and collaboration skills, with the ability to work cross-functionally and with external partners.    Proven track record of developing and implementing successful customer experience strategies.    Strong project management skills and the ability to manage multiple projects simultaneously.    Passion for providing exceptional customer experiences and improving customer satisfaction.  This position requires a customer-centric mindset and the ability to balance customer needs with business objectives. The ideal candidate will be a strategic thinker with a passion for continuous improvement and a proven track record of driving positive customer experiences.        

Padcare Labs


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Padcare Labs

Padcare Labs

Pune, India

11 - 50

Sector: Manufacturing and materials

Partner Employer

About this company

Founders:Ajinkya Dhariya

Founded date:2018

Revenue:US$ < 1 million

Investors:Anupam Mittal, Namita Thapar, Rainmatter Capital, United States Agency for International Development, Vineeta Singh

Stage:Seed

Website:padcarelabs.com

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PadCare is an unprecedented hygiene management solution that completes the loop of menstrual hygiene economy by generating harmless, recyclable output out of soiled pads.

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