Principal Product Manager

GoodLeap, a technology company focusing on sustainable solutions, seeks a Principal Product Manager for Support Experience in San Mateo, CA. The role involves defining a customer-centric vision for support operations, driving product innovation, and improving customer satisfaction through technology solutions. Key responsibilities include developing product roadmaps, driving automation initiatives, and resolving platform issues. The ideal candidate has 7+ years of experience in call center operations and a strong understanding of modern call center technology.