Metering Services Support Officer

Essential Energy is hiring a Metering Services Support Officer for a 12-month fixed-term role, primarily based in Port Macquarie, NSW, but open to candidates within the operational footprint. The role involves providing administrative support for metering services, coordinating with customers and stakeholders, and ensuring accurate data processing. Ideal candidates should have experience in stakeholder relationships and customer service operations. The company offers various employee benefits and promotes a culture of growth.
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Join our organisation and experience a culture that fosters camaraderie and personal growth, serving and connecting the regional communities of NSW and southern QLD. Enjoy work-life balance and training and development opportunities across a diverse range of career pathways.

About the role

We are currently recruiting for a Metering Services Support Officer to join the team on a fixed term, full-time basis for a 12-month period.

Ideally this position will be based from Port Macquarie, however applications are welcome from potential candidates based anywhere within Essential Energy’s operational footprint.

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The Metering Services Support Officer is responsible for providing administrative services to support Essential Energy’s metering business. The Metering Services Support Officer is also responsible for coordination and liaison with internal and external customers to assist the processing of data, transfers, work orders and billing as well as maintenance of accurate records.

About you

Our ideal candidate for this position will have excellent experience in building and maintaining key stakeholder relationships within finance and compliance and other external stakeholders. You will be able to adapt to new processes and systems in a changing environment whilst sharing information and supporting others in a collaborative team environment.

Some key accountabilities of the role will include:
• Provide support to customers and staff in relation to customer transfers, hardware commissioning and maintenance and repair of metering equipment to meet business objectives.
• Coordination of transactions from and to the NEM to facilitate meter and standing data information.
• Configure basic meter data and act as a point of contact for enquiries providing customers and stakeholders the most up to date version of data to allow the efficient flow of transfers and billing, including the identification, analysis and correction of identified exceptions.
• Coordinate meter installation and alterations between Metering Services staff and external customers including compilation, completion and processing of finalised work orders to ensure accurate metering data capture.

Required Qualifications
• Cert III in Business or demonstrated capability through past employment experience and/or relevant qualifications.
• Demonstrated operational understanding of large transactional volume-based service environments or demonstrated ability to quickly gain this understanding.
• Experience in the administration of customer service operations in a functional and transactional environment.

Why Essential Energy

Essential Energy provides employees with a broad range of employee benefits including 26 weeks paid parental leave, learning and development opportunities, and Health and Wellbeing programs including fitness passport. For more information on our benefits, please visit the employee benefits page.

We are proud to be recognised as a WORK180 Endorsed Employer for All Women.

We’re a business with a huge range of operational and corporate roles aimed at connecting our communities.

As a pivotal player in the energy future of NSW and the country – we cover 95% of NSW and parts of southern QLD - we are an organisation with a wider variety of roles than you may first think.

Whether you want to work remotely, in a coastal region or rurally, we will invest in you, develop you and help you shape a career in energy that will give you future opportunities you may never have realised in a sector where there is so much to explore.

For further information please contact Robert Harries, Meter Data Agency Team Leader on 0408 154 255

Applications close on Sunday 30 March 2025 at 11:55pm.

Passionate people. Global thinking. Regional heart.

Building a better energy future.

Essential Energy is committed to building a culturally diverse and inclusive workplace and strongly encourages applicants to apply regardless of gender, age, ethnicity, sexual orientation, or disability.

As an organisation, our aim is to champion inclusivity in the workplace and celebrate the difference in all our employees.