Information Technology Support Specialist

BCforward is seeking an IT Support Specialist for a 12+ month contract position in Andover, MA, starting tentatively on 06/02/2025. The role involves on-site client support, including installation and repair of systems. Candidates should have over 3 years of field support experience, familiarity with Windows 10, MS Office, and ticket management, and the ability to lift up to 40lbs.
BCforward is currently seeking highly motivated IT Support in Andover, MA

Position Title: IT Support

Location: Andover, MA

Anticipated Start Date: Tentative start Date 06/02/2025

Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Months with possibilities for extension

Job Type: Contract: 40 hrs/week

Pay Range: $20 to $22/hr on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

This is printer break fix with some of the other responsibilities below.

Responsibilities
• Provides on-site client facing support, including installation, servicing, and repairing systems.
• Quality checks operational status of system equipment before deployment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Basic Qualifications
• 3+ of field support experience
• Hardware/software installation, support and troubleshooting
• Experience with Windows 10
• Experience with MS Office and OS365
• Configuring new PC’s/notebooks via SCCM imaging
• Ticket management experience
• iOS device familiarity
• Lift and carry up to 40lbs
• Work Environment
• Office environment
• Walk up Kiosk support
• Break fix