Incident And Problem Specialist

APA Group, a leading Australian energy infrastructure business, is seeking an Incident and Problem Specialist to join their Technology team in Melbourne, Sydney, Adelaide, or Brisbane. The specialist will be responsible for producing service metrics and reports, executing incident and problem management processes, improving incident and problem capabilities, and analyzing trends to identify risks. The ideal candidate will have experience in incident management, strong communication and stakeholder management skills, and knowledge of ITIL and the Service Now platform. APA Group is committed to diversity and offers flexible work arrangements.