Help Desk Technician

Innovative Solutions Through Technology, Inc. is hiring Help Desk Technicians in Bowling Green, KY. The role involves installing, diagnosing, and maintaining hardware, managing help desk tickets, and user provisioning. Candidates should have a relevant diploma or 3 years of experience, strong customer service skills, and the ability to work collaboratively. The position is full-time and requires working primarily in an office environment.
We are looking for technicians and have multiple positions available. ISTT, Inc. is a cybersecurity firm that prides itself on being the premier vendor of choice for non-profit agencies, local government, and businesses of all sizes. We seek to strategically partner with our customers to maximize their growth and profitability while minimizing cyber risk, and we want you to be a part of the work we are doing. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment, working help desk tickets, participation in Triage and Escalation, new user provisioning, patch remediation, and IP/PBX administration.

Education
• College/Tech School diploma or university degree in the field of computer information systems and/or 3 years equivalent work experience.

Personal Attributes
• Strong customer-service orientation.
• Understands and values the organization’s goals and objectives.
• Ability to conduct research into PC issues and products as required.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks
• Experience working in a team-oriented, collaborative environment.

Work Conditions
• Work primarily in an office environment.
• Frequently use a computer keyboard and office related equipment.
• Requires occasional standing, walking, lifting, stooping or bending.
• Sitting for extended periods.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
• Some lifting or transporting of moderately heavy objects, such as computers and peripherals.

This is an awesome opportunity for someone who:
• Wants to work for a company that truly CARES about its customers and employees
• Loves a faster-paced, NO DRAMA workplace where office politics, gossip, and negativity are not tolerated.
• Likes to work in a small company where your input, contributions, and ideas will directly impact the company’s growth & success.
• Loves building relationships with people and providing a true “WOW” experience.