Heavy Equipment Technician - Agriculture
5 Months ago
Melfort, Saskatchewan, Canada
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Job Description
Job Description
We are looking for a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for interacting with customers to handle inquiries, troubleshoot issues, and provide information about our products and services.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner
- Identify and assess customers' needs to achieve satisfaction
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with internal departments to ensure customer needs are met
- Provide feedback on the efficiency of the customer service process
Qualifications:
- Proven customer support experience or experience as a Customer Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
If you are a team player with a passion for providing excellent customer service, we would love to have you on our team! Apply now to be considered for this exciting opportunity.
Brandt
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