Digital Operations Team Lead

Team Lead Digital Support

**Location:** Tomago, New South Wales 2322 **Company:** Ampcontrol

**EMPLOYEE BENEFITS**

• Flexible work arrangements
• Education assistance and personal career development
• Paid parental leave
• Salary packaging
• Purchased leave
• Private Health Care discounts
• Wellbeing programs and discounts

**ABOUT THE ROLE** Building on its success in the resources energy and infrastructure markets, Ampcontrol is expanding significantly and as a result, we have an exciting opportunity available for a Digital Support Team Lead. Reporting to the Digital Infrastructure Manager, this position will lead and coordinate the Digital Support team to deliver high-quality Help Desk support to the people of Ampcontrol. Core responsibilities include:

• Leadership and coordination of the Digital Support team
• Ensure Level 1 support is delivered in line with Digital SLA
• Fault escalation and communication
• Provide technical mentoring, coaching, and guidance to Digital Support team
• Participate in short and medium-term planning for Digital Infrastructure strategy and maintenance activities

It is expected that this role will deliver end-user customer support in addition to providing team leadership.

**WHAT WE'RE LOOKING FOR**

• Minimum two years' experience leading a support team in a technology-based Help Desk environment
• Demonstrated experience managing team performance adhering to SLA's and delivering high levels of customer satisfaction
• Knowledge of or exposure to a wide range of Microsoft applications including active directory, Microsoft 365, and Dynamics 365
• Ability to explain complicated ideas and processes to users with basic computer literacy
• Relevant degree diploma or minimum two years' experience in network and PC support in a customer service or Help Desk environment
• Demonstrated experience with personal computers peripheral devices utilities and operating systems in a network environment
• Experience in the installation and support of a variety of software applications
• Demonstrated experience in analyzing and resolving problems with a technical focus
• Strong communication skills

Think you know Ampcontrol? You may be surprised. Ampcontrol is challenging the future by solving the most complex problems in energy. We create energy solutions of scale using innovation, partnerships, our smart people, and advanced Australian manufacturing. Our vision is to lead the global energy revolution and make net zero a reality. Every day, the world-first innovations from Ampcontrol help and support customers in all industries to decarbonize. With a proven track record of award-winning innovations and 55 years of developing custom energy solutions, we are trusted by customers worldwide to future-proof their business.

Ampcontrol is transforming the world through collaboration to engineer complex electrical solutions. By partnering with universities and the brightest minds in energy, we develop cutting-edge technology for customers. We provide complete electrical solutions for energy infrastructure and resources industries from ideation through to design, manufacturing, service, and repair. Our revolutionary innovations supply clean drinkable water and stand-alone power to remote communities. We’re decarbonizing mining, ensuring safer underground environments with Intrinsically Safe electric vehicles, and collaborating with industry partners to develop small-scale hydrogen storage solutions and electric-powered boats.

**Ready to challenge the future? Then apply now!** If you are intrigued or excited by what you have read, we want to hear from you. You can learn more about what it’s like to work at Ampcontrol by visiting www.ampcontrolgroup.com.