Department Manager, Customer Ops

Department Manager Customer Ops

**Company:** Consolidated Edison **Location:** 4 Irving Pl, New York, NY 10003, USA

Job Description

• Develop and implement department goals and objectives
• Prepare and monitor department budget and recommend rate case initiatives to support Outreach mission goals and objectives
• Design, develop, and implement uniform, consistent, and media varied message campaigns that inform and educate customers about Customer Operations programs of broad customer impact
• Design, develop, and implement uniform, consistent, and media varied message campaigns that inform and educate Customer Operations and/or all Company employees about special programs related to customers and Customer Operations
• Prepare required regulatory filings
• Lead cross-functional efforts to enhance the customer experience

Job Qualifications

• 12 years of related work experience
• Experience in providing customer care or client services
• Experience working in communications, community relations, not-for-profit management, government, or a related field
• Demonstrated success in developing strategic partnerships
• Demonstrated success in building strategies to enhance and expand customer experience and engagement

**Required Skills:** Customer Relationship Management, Time Management, Influencing skills, Record Keeping Skills, Soft Skills, Process Improvement, Communication Skills, Adaptability, Detail-Oriented, and Organized

Compensation

According to JobzMall, the average salary range for a Department Manager Customer Ops in 4 Irving Pl, New York, NY 10003, USA, is between $50,000 and $75,000 per year. This salary range can vary depending on experience, education, qualifications, and other factors.

**Additional Information:** Consolidated Edison is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

**Required Languages:** English

**Job Posted:** April 17th, 2021 **Apply Before:** July 30th, 2024