Customer Success Consultant (ANZ)

Employment Hero, an Australian tech unicorn, is hiring a Customer Success Consultant (ANZ). The consultant will be responsible for building strong relationships with clients, ensuring successful adoption of the company's SaaS platform, and driving customer satisfaction and retention. They will provide training, track progress, make recommendations, and collaborate with the sales team. The consultant will act as the primary point of contact, address technical issues, and advocate for clients. They will also collaborate with cross-functional teams and analyze client data to provide insights. The ideal candidate should stay updated with industry trends and best practices in SaaS and customer success.