Front Desk Agent - Quick Hire!

Legacy Hotel Green Bay is seeking a full-time Front Desk Agent to provide exceptional guest service and create positive experiences. This onsite role involves managing check-ins/outs, addressing guest inquiries, and maintaining high customer care standards. Candidates should have a high school diploma, hospitality experience is a plus, and must be available for flexible schedules, including weekends. The position offers a competitive hourly wage of $18.00.
Legacy Hotel Green Bay is a distinguished establishment located in Green Bay, Wisconsin, known for its commitment to delivering exceptional Southern Hospitality to all guests. As a proud member of the MMI Hotel Group, Legacy Hotel Green Bay benefits from a rich history of over 69 years in the hospitality industry, emphasizing a work culture that values inclusivity and diversity. The hotel offers an inviting atmosphere where guests can enjoy comfortable accommodations, personalized service, and a warm, welcoming environment throughout their stay. The company is committed to fostering a supportive work environment where team members are encouraged to be themselves and thrive professionally. MMI Hotel Group is an Equal Opportunity Employer and participates in E-Verify, welcoming applications from minorities, women, protected veterans, and individuals with disabilities.

The role of Front Desk Agent at Legacy Hotel Green Bay is a pivotal position focused on creating lasting positive impressions for guests right from their arrival until their departure. This full-time, onsite position based in Green Bay offers a competitive hourly wage of $18.00, reflecting the importance of outstanding guest service. The Front Desk Agent plays a critical role as the initial point of contact, managing guest check-ins and check-outs efficiently while providing assistance and answers to inquiries that enhance the guest experience. This position demands a friendly, professional demeanor along with the flexibility to work weekends and holidays to meet the needs of guests.

As a Front Desk Agent, you will represent the hotel’s commitment to Southern Hospitality through proactive engagement with guests, maintaining high standards of customer care, and solving problems with grace and efficiency. Your responsibilities will also extend to managing phone communications by directing calls appropriately within the hotel team and addressing any guest concerns promptly. If you are passionate about interacting with people, providing exceptional customer service, and enjoy helping guests with valuable information about the local area, Legacy Hotel Green Bay offers an excellent opportunity to grow within a supportive team-oriented environment. This role not only demands excellent interpersonal skills but also a genuine desire to contribute positively to guests’ memorable experiences. Joining Legacy Hotel Green Bay means becoming part of a long-standing successful hotel group dedicated to employee growth and guest satisfaction.
• high school diploma or equivalent
• prior experience in hospitality or customer service is an asset
• availability to work flexible schedules including weekends and holidays
• excellent verbal and written communication skills
• basic computer literacy
• ability to remain calm and professional under pressure
• must be able to stand for extended periods
• must pass background check

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